Delivery Timeline
Delivery times vary depending on the piece. The timeline for your item is shown on its product page, so you will know what to expect before you buy. Whichever applies, you will receive an email confirmation within 24 hours of your order, sent to the address you gave at checkout, and we will keep you updated as your order progresses.
All timeframes are estimates and begin from the date your order is confirmed.
Ready to ship
Most of our pieces are ready to ship and are delivered within 3–5 business days of your order. Your confirmation email will include your estimated delivery date and tracking details.
Made-to-order
Made-to-order pieces follow a slightly longer timeline. Each has a production time of 6–12 weeks, shown on its product page, while your piece is made and finished by hand, followed by 3–5 business days for delivery. As your piece is created for you, we will keep you updated at each stage.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and order size. Please note that shipping costs do not include customs duties, import taxes, VAT, or other fees that may be imposed by your country's customs authorities. You are responsible for any such charges upon delivery.
International Shipping
We ship worldwide. For international orders, delivery times may vary depending on your location and local customs processing. Additional customs duties and import taxes may apply and are the responsibility of the recipient.
Return Policy
We stand behind the quality of our furniture. Items may be returned within 30 days of delivery if they arrive with manufacturing defects, including but not limited to:
Return Process
To initiate a return, please contact us at sales@dragonsofwaltonstreet.com with:
Our team will review your request within 2 business days and provide return instructions. Approved returns will be fully refunded, including original shipping costs.
Questions?
If you have any concerns about your order, please don't hesitate to reach out to our customer service team at sales@dragonsofwaltonstreet.com.