FAQs

Our furniture is crafted from carefully selected solid beech, white ash, natural oak, and other fine materials chosen for their durability, beauty, and ability to be treasured for generations. Each piece is hand-finished by skilled artisans and painted using child-safe finishes that meet stringent international safety requirements. Across our collections, we work with a rich palette of finishes, from hand-brushed and painted white ash in our signature Celeste White and Powder Rose tones to beautifully brushed beech in Silky Sage and Blush White, natural oak finishes, and a variety of bespoke colours and treatments. Each finish is carefully selected to enhance the character of the design, celebrating the natural beauty of the wood while providing a refined backdrop for our hand-painted artwork. Every piece is meticulously crafted and hand-painted, ensuring exceptional quality and individuality. Designed to become future heirlooms, our furniture combines timeless craftsmanship with enduring quality.

Yes. Every motif is painted by hand by our studio artists, with no transfers and no printing. Because of this, each piece carries subtle, natural variations that machine-made furniture simply cannot replicate. It is part of what makes a Dragons creation truly one of a kind.

Very nearly, with the character of something made by hand. As each design is hand-painted, slight differences in brushwork, tone, and grain are natural and to be expected. We see these as the signature of a piece created especially for your child.

Absolutely. Safety is at the heart of our design and development process. Our Nursery Collection is TÜV Certified and has been rigorously tested to meet the highest international safety standards. Every nursery piece is carefully engineered, thoroughly assessed, and crafted with the wellbeing of babies and young children in mind. Our fabrics are fire-retardant, and many pieces incorporate thoughtful safety features such as soft-close mechanisms, smooth finishes, and carefully considered construction details. Combined with our commitment to exceptional craftsmanship, this ensures every piece is as safe as it is beautiful, giving parents complete confidence and peace of mind.

Absolutely. Personalisation is at the heart of what we do. Every Dragons creation is an opportunity to create something truly individual. From bespoke colour palettes and hand-painted motifs to meaningful details that reflect your family's story, our artisans work closely with you to create pieces that feel uniquely yours. For those seeking something entirely original, our bespoke service brings imaginative concepts to life - from our celebrated Helicopter and Vintage Car Beds to one-of-a-kind commissions inspired by a single idea, story, or dream. If you can imagine it for your child's room, our team can create it. Beyond individual pieces, our in-house design team also offers a complete interior design service, helping families create beautifully considered nurseries, bedrooms, playrooms, and family spaces. From furniture and fabrics to colour palettes, layouts, and finishing touches, we guide each project from concept to completion, creating rooms that are as functional as they are enchanting. To begin a personalised, bespoke, or interior design project, please contact our Sales Concierge at sales@dragonsofwaltonstreet.com or via WhatsApp / Phone on +971 58 505 8817. We will be delighted to discuss your ideas and guide you from the first conversation through to the final installation.

Delivery Timeline - Nursery Collection Most of our nursery pieces are ready to ship and will be delivered within 3-5 business days of your order. Within 24 hours of purchasing, you'll receive an email confirmation to the address provided at checkout, including your estimated delivery date and tracking information. Made-to-Order - The Dragon's House Collection The Dragon's House Collection is made to order, so these pieces follow a slightly longer timeline. Each order has a lead time of approximately 12-14 weeks while your piece is crafted, hand-finished, and painted, followed by 3-5 business days for delivery. As with all orders, you'll receive an email confirmation within 24 hours, and we'll keep you updated as your piece progresses through production.

At present, purchases can be made in US Dollars (USD).

For Nursery Collection orders, cancellations are possible only if the shipping process has not yet been initiated. Once an order has shipped, the client will be responsible for the return shipping costs, unless the item arrives with a product fault or manufacturing defect, in which case Dragons will take care of it. If you would like to make a change to your order, our Sales Concierge will be happy to support you. Please contact sales@dragonsofwaltonstreet.com or via WhatsApp / Phone on +971 58 505 8817 as soon as possible. For the Dragon's House Collection, each piece is made to order and created especially for you. For this reason, these items cannot be cancelled, exchanged, or returned unless a product fault or manufacturing defect is identified.

Yes. We deliver to clients across the UK, Europe, the Middle East, the United States, and beyond.

Delivery costs vary depending on the size and the weight of your item and the destination. Shipping charges are calculated at checkout before payment is completed. Most Nursery Collection pieces are delivered within 3-5 business days. Made-to-order pieces from the Dragon's House Collection require approximately 12-14 weeks for production, followed by 3-5 business days for delivery.

Only our chairs arrive fully assembled. All other furniture pieces are delivered safely packaged and come with clear assembly instructions for your convenience. For a more seamless experience, our Sales Concierge will be happy to support with white glove delivery and turnkey assembly services. Please contact sales@dragonsofwaltonstreet.com or via WhatsApp / Phone on +971 58 505 8817 to discuss the best option for your order.

International orders may be subject to local duties, taxes, customs fees, or import charges depending on the destination country. These charges are determined by local authorities and remain the responsibility of the recipient. We recommend checking with your local customs office before placing your order.

Yes. Once your order has been dispatched, you'll receive an email containing your tracking information and estimated delivery date. Our team will also keep you informed throughout the production process for made-to-order and bespoke pieces.

We stand behind the quality of our furniture. Pieces may be returned within 14 days of delivery if they arrive with a manufacturing defect, such as scratches or dents in the wood, cracks or splits, exposed or protruding fasteners, structural defects affecting how a piece functions, or damaged upholstery or finishes.

Please email us at sales@dragonsofwaltonstreet.com with your order number and clear photographs of the defect, and our team will guide you through the next steps.

Because personalised and bespoke pieces are created specifically for you, they cannot be returned or exchanged unless a manufacturing defect is identified. If you have any concerns about your order, please contact our team and we will be happy to assist.

Yes. Every Dragons of Walton Street creation comes with a two-year guarantee covering manufacturing defects only, from the date of delivery. Should a manufacturing defect arise within this period, our team will work with you to resolve the issue promptly.

To preserve the beauty of your hand-painted furniture, dust regularly with a soft, dry cloth. Should additional cleaning be required, gently wipe surfaces with a slightly damp, lint-free cloth and dry immediately afterwards. Take care not to rub or scrub hand-painted artwork, as excessive pressure may affect the painted finish over time. Avoid abrasive cleaners, harsh chemicals, furniture polishes containing silicone, excessive moisture, or rough cleaning materials, as these may damage painted finishes, decorative artwork, and natural wood surfaces. Upholstered fabrics should be vacuumed gently using a soft brush attachment and cleaned in accordance with the care instructions provided for the specific fabric. With proper care, your Dragons furniture will remain a cherished heirloom for generations to come.

We are currently creating our new address in Dubai: WH 23S, Al Khayat Avenue, Al Quoz. An extraordinary retail and showroom destination where we are bringing a piece of Walton Street to life. Designed to capture the spirit, creativity, and charm of our London heritage, this remarkable space will become a place where families can immerse themselves in the world of Dragons, explore our collections, discover bespoke possibilities, and experience our craftsmanship firsthand. Until the doors open, our Sales Concierge and global agents remain at your disposal to discuss projects, ship samples, and guide bespoke commissions, wherever you are in the world. Please contact sales@dragonsofwaltonstreet.com or via WhatsApp / Phone on +971 58 505 8817.

Our Concierge Service is a personal design service for families who would like our guidance from start to finish - selecting furniture, colours, fabrics, and motifs, and bringing an entire room together. Whether you are furnishing a nursery, bedroom, playroom, or creating a fully bespoke interior, our team will guide you through every stage of the process. To discuss your project, please contact our Sales Concierge at sales@dragonsofwaltonstreet.com or via WhatsApp / Phone on +971 58 505 8817. We would be delighted to assist.

Yes. We partner with interior designers, architects, and trade clients around the world. Our Sales Concierge will be delighted to guide you to the appropriate B2B or Retail Team, depending on the nature of your project and requirements. To discuss a project, open a trade account, or request a catalogue, please contact sales@dragonsofwaltonstreet.com or reach us via WhatsApp / Phone on +971 58 505 8817