We stand behind the quality of our furniture. Items may be returned within 30 days of delivery if they arrive with manufacturing defects, including but not limited to:
To initiate a return, please contact us at sales@dragonsofwaltonstreet.com with:
Our team will review your request within 2 business days and provide return instructions. Approved returns will be fully refunded, including original shipping costs.
If you have any concerns about your order, please don’t hesitate to reach out to our customer service team at sales@dragonsofwaltonstreet.com.
This section covers bedding and textiles, cushions and soft furnishings, wallpapers, lighting, nursery accessories, artwork and decorative pieces.
You may return most accessories within 14 days of delivery, provided the item is:
Dragons of Walton Street reserves the right to refuse any return that does not meet the above criteria.
Unless required by applicable law or where a product is defective or damaged upon delivery, the following items are strictly non-returnable and non-refundable:
Please open and check your parcel as soon as it arrives. If anything is damaged, faulty or not what you ordered, email sales@dragonsofwaltonstreet.com within 48 hours of delivery with:
We ask for photos of the packaging because it helps us make a claim with the courier on your behalf. Once we’ve reviewed your email, we’ll repair, replace or refund the item, or offer store credit, whichever suits you best and is appropriate to the issue. Claims raised after 48 hours may not be accepted.
If an accessory simply isn’t right for your room, let us know within 14 days of delivery, and we’ll arrange a return. In this case:
For international deliveries outside the United Arab Emirates:
We’re happy to exchange an item, subject to availability. If your new choice costs more, we’ll ask for the difference. If it costs less, we’ll issue store credit for the balance.
Approved refunds are returned to your original payment method within 14 business days of us receiving and inspecting the item. Your bank may take a little longer to show it.
Where a refund isn’t possible, we may offer store credit instead. Store credit is non-transferable, can’t be exchanged for cash, and is valid for 12 months from the date it’s issued.
Much of what we make is finished by hand, using natural materials. Small differences in colour, texture, pattern placement, finish, dimensions and hand-painted detail are part of that , they’re the mark of a piece made by a person, not a machine, and they aren’t considered faults.
Screens vary too, colours on your phone or laptop may differ slightly from the piece itself, depending on your display and the light in the room.
The following aren’t manufacturing defects and fall outside this policy:
Our liability is limited to the purchase price of the item concerned, to the extent permitted by law.
Orders placed by interior designers, architects, retailers, developers and other trade professionals are business-to-business sales. Unless we’ve agreed otherwise in writing:
Approved refunds shall be issued to the original method of payment within fourteen (14) business days following receipt and inspection of the returned product.
Refund processing times are dependent upon the Customer's financial institution and may vary accordingly.
Dragons of Walton Street reserves the right to amend, modify or update this Policy at any time without prior notice. The version published on our website at the time of purchase shall apply.
For all return, refund, and exchange requests, please contact: