Last Updated: January 20, 2026
1. Introduction
Welcome to Dragons of Walton Street. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
This online store is operated by Dragons of Walton Street Ltd, a company registered in the United Kingdom. Dragons of Walton Street Home Furniture LLC in the United Arab Emirates holds the intellectual property rights to all Dragons of Walton Street branded products.
2. Definitions
- "We," "us," or "our" refers to Dragons of Walton Street
- "You" or "customer" refers to the person placing an order
- "Products" refers to the luxury children's furniture and related items sold on our website
- "Website" refers to our online store and all associated pages
3. Product Information and Availability
We make every effort to display our products accurately, including colors, materials, and dimensions. However, we cannot guarantee that your device's display will accurately reflect the actual colors of products.
Product availability is subject to change without notice. If a product becomes unavailable after you place an order, we will notify you and offer a full refund or suitable alternative.
4. Pricing and Payment
4.1 Pricing
- All prices are listed in US Dollars (USD)
- Prices are subject to change without notice
- The price charged will be the price displayed at the time you complete your order
- Prices do not include customs duties, import taxes, or other fees imposed by your country
4.2 Payment
- We accept payment through Shopify Payments
- Payment must be received in full before we process your order
- All transactions are processed securely through our payment processor
4.3 Customs and Import Duties
- Customers are responsible for all customs duties, import taxes, and any other fees imposed by their country
- These fees are not included in our product prices or shipping costs
- We recommend contacting your local customs office for information about potential fees before placing an order
5. Orders
5.1 Order Acceptance
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
- Order confirmation does not guarantee acceptance; acceptance occurs when we ship your order
5.2 Order Processing Time
- In-stock items: Typically ship within 3-5 business days
- Made-to-order items: May take up to 12 weeks depending on the product
- We will provide estimated delivery times when you place your order
5.3 Custom and Bespoke Orders
- Custom or bespoke furniture orders are available upon request
- Custom orders require advance payment and are non-refundable
- Delivery times for custom orders will be communicated at the time of order
- Custom orders cannot be cancelled once production has commenced
6. Shipping and Delivery
6.1 Shipping Locations
We ship internationally to most countries worldwide.
6.2 Shipping Costs
- Shipping costs are calculated based on destination and order weight
- Shipping fees are displayed at checkout before you complete your order
6.3 Delivery Times
- Delivery times vary based on destination and product availability
- Estimated delivery times are provided at checkout
- We are not responsible for delays caused by customs processing or courier services
6.4 Delivery Responsibility
- Risk of loss passes to you upon delivery to the shipping carrier
- You are responsible for providing accurate shipping information
- We are not liable for delays or non-delivery due to incorrect addresses
7. Returns & Exchanges
7.1 Return Policy
We stand behind the quality of our furniture. Items may be returned within 30 days of delivery if they arrive with manufacturing defects, including but not limited to:
- Scratches or dents in the wood
- Cracks or splits in the material
- Exposed or protruding nails/fasteners
- Structural defects affecting functionality
- Damaged upholstery or finish
7.2 Non-Returnable Items
The following items cannot be returned:
- Custom or bespoke furniture orders
- Products showing signs of use or assembly
- Products damaged due to misuse, negligence, or accident
- Products returned without prior authorization
7.3 Return Process
To initiate a return, please contact us at sales@dragonsofwaltonstreet.com with:
- Your order number
- Photos of the defect
- A brief description of the issue
Our team will review your request within 2 business days and provide return instructions. Approved returns will be fully refunded, including original shipping costs.
7.4 Return Shipping
- For defective items, we will provide a prepaid return shipping label or arrange collection
- Customers are responsible for return shipping costs for non-defective returns (if approved)
- Items must be returned in their original packaging
7.5 Refunds
- Refunds will be processed within 10 business days of receiving the returned item
- Refunds will be issued to the original payment method
- Refund amounts cannot exceed the total amount paid for the order
8. Warranty
8.1 Warranty Coverage
All products come with a 12-month warranty from the date of delivery, covering manufacturing defects only.
The warranty covers:
- Structural defects in materials or workmanship
- Manufacturing flaws that affect product functionality
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, or negligence
- Damage from accidents, alterations, or unauthorized repairs
- Damage from improper assembly or installation
- Fading or color changes due to exposure to sunlight
- Minor variations in wood grain, color, or texture (natural characteristics)
8.2 Warranty Claims
To make a warranty claim:
- Contact us at sales@dragonsofwaltonstreet.com with your order number and description of the issue
- Provide photos of the defect
- Allow us 5 business days to review and respond
8.3 Warranty Remedies
If a warranty claim is approved, we will, at our discretion:
- Repair the defective product
- Replace the defective product with an identical or similar item
- Issue a refund for the defective product
9. Damaged or Incorrect Items
If your order arrives damaged or you receive incorrect items:
- Inspect your order immediately upon delivery
- Contact us within 48 hours at sales@dragonsofwaltonstreet.com
- Provide photos of the damage or incorrect items
- We will either send a replacement or issue a full refund, including shipping costs
We cannot accept responsibility for damage reported more than 48 hours after delivery.
10. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product
- We are not liable for any indirect, incidental, special, or consequential damages
- We are not responsible for delays or failures caused by circumstances beyond our control
11. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and product designs, is the property of Dragons of Walton Street Home Furniture LLC or its licensors and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without express written permission.
12. User Accounts
12.1 Account Creation
- You may create an account to track orders and save preferences
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
12.2 Account Termination
We reserve the right to terminate or suspend accounts that violate these Terms or engage in fraudulent activity.
13. Privacy
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
14. Prohibited Uses
You agree not to use our website for any unlawful purpose or any purpose prohibited by these Terms, including but not limited to:
- Violating any laws or regulations
- Infringing on intellectual property rights
- Transmitting harmful code or viruses
- Attempting to gain unauthorized access to our systems
- Using automated systems to access our website without permission
- Making fraudulent purchases or payment disputes
15. Force Majeure
We shall not be liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
18. Entire Agreement
These Terms, together with our Privacy Policy and any other policies posted on our website, constitute the entire agreement between you and Dragons of Walton Street regarding your use of our website and purchase of products.
19. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically.
20. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Dragons of Walton Street Ltd
Email: sales@dragonsofwaltonstreet.com
Address: Unit 3 Daux Road, West Sussex, United Kingdom, RH14 9SJ
By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.